Kristine Hni
map-marker Plaistow New Hampshire, New Hampshire

Terrible customer service

We were looking for a specific class c motorhome.We were told they had it for us to look at.We drove 1 1/2 hours to get there and they didn't have it.We mentioned we were looking at different types to see the quality and layout but mentioned we may not buy till spring.The response was why bother looking now.They no longer felt we were worth their time .Shawn showed us 1 in the lot .Left us there to look at it and told us to just close the door when we were done.So much for customer service
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Cons:
  • Being lied too and disrespected
  • Attitudes of the service manager who hung up on me yesterday
Reason of review:
Poor customer service

Preferred solution: Free tickets to camping expo in Boston in January so I can meet other dealers

2 comments
CampersInnRV

Hello, We apologize for your experience at our store. We'd like to better understand what happened in order to make corrections for the future.

At your earliest convenience, please contact our We Care Department at 888-682--2756 or wecare@campersinn.com so we can discuss it further.

We look forward to speaking with you. -Campers Inn RV

Guest
reply icon Replying to comment of CampersInnRV

Canned response.

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Donald C Eei

Do Not Buy from Campers Inn

I’m was so surprised that their average rating is 3.8, on Google reviews.

I purchased a 5th wheel camper in October of 2015 and i still have manufacturer malfunctions that are still not fixed properly. The sales guys were so nice and outgoing while we were looking at 5th wheel campers. However, once we purchased the unit everything changed; our salesman (who was so nice), said he wanted my family to go camping with his family; 1 week after we purchased the unit, he did not remember my wife and while she was talking to him, he politely excused himself from her because “he needed to talk with other customers that were looking to buy a camper”. We haven’t heard from him since.

From then on, it’s been a nightmare with Campers Inn. After bringing the unit back to the dealer for repairs (multiple times), the unit sat at Campers Inn all winter (3 months). I thought this was significant time for them to repair everything that was broken when we purchased it. That was a mistake, I originally dealt with the Assistant Service Manager, who continually promised things would be fixed, which never came through; then I communicated with Service Manager, who again promised me the world and never came to light. Thinking that the General Manager (Greg Kleczkowski) would want to know how his staff treated his customers, I began to carbon copy him in the e-mail trail. He never even replied or communicated at all. I finally contacted the parent company in North Carolina; they were nice, but all they did was contact Campers Inn in Kingston and tell them to contact me, which never happened. I could go on and on with stories that I have had, but after a while, you just let things go and I end up fixing things myself. As it stands now, we are waiting to have our microwave fixed, which surged due to a converter problem, which they replaced the converter/inverter and has since ruined our TV, and microwave; our screen doors Hinges has been fixed 4 times times, each time they just bore a bigger hole in the door and put a larger screw which has not helped. We have friends and family that all have similar stories.

After the converter/inverter blew up (literally, smoke was billowing out of the compartment where the converter/inverter is stored), which surged the microwave and TV (the TV also had smoke billowing out of it) in 2018, my wife called the "Warranty Department"; a girl by the name of Shelley helped us and has been very helpful to us.

After writing a Google review about Campers Inn about 2 weeks ago, while simultaneously e-mailing Campers Inn regarding problems, Greg e-mailed me indicating that he was told by the "old Service Manager" (Mike) that everything was resolved in 2016. Greg did put me in touch with the current Service Manager (Chris Roy) who has been helpful, but has not gotten anything fixed yet. They have a contractor, On-Site RV Repair, (Steve is the owner; Sean is his employee and son), who has gone to the campground that we keep our camper at and every time they fix something, either it's not fixed properly, they are careless, or they break something else while fixing another problem. Chris was not happy about my Google review; this is what he e-mailed me regarding the Google review: " As a side note, I have been with Campers Inn 24 years now, I was not here when you bought this trailer and had the issues, but my first 19 years were here, then I bounced around New England helping our other stores . I replaced the 2 people that did not follow through, and I take pride in my department. I will help remedy all the issues, but I have a question. The Google review (I check every morning to see if I can help situations that are going south in all 4 New England stores), I was surprised by. I have never spoke to you and I do not think you ever asked to speak to me, so I would ask if you could amend the review once this is all taken care of. I cannot fix the past, but only help the future." I responded by saying, "As far as your side note, all I would like from you is to put yourself in my shoes. This type of disparate action has been going on since October 2015. I get that you have been there for 24 years; but, how am I to know that you took over the position of Service Manager. When a customer cannot even get a response from the General Manager, why do you think the customer would continually try to reach his subordinates? Shelley is the only employee that has taken the time to help us and follow through. I don’t think it is my responsibility to check every so often to see if there is a new Manager. Mike was the Manager when everyone stopped retuning our calls. Mike, Greg, Nikki, Steve, and Sean represent Campers Inn and as far as I’m concerned, they failed. I’m glad that you are there now; and, I look forward to finally resolving all of our issues. I only wrote the review after having multiple negative interactions with Campers Inn, which is whom I rated, not you personally. Please consider that all of these issues most recently could have been easily controlled, just by your staff/contractors taking pride in their work as you do. It’s not fair and I think your customers should know. The smokescreen from the salesmen treating customers great, until they purchase a RV is just the tip of the ice berg and does not sit well with me. I have a large family; in fact, we camp during the summer and winter with 7 other families, many of them that also purchased RV’s from Campers Inn of Kingston and Campers Inn of Merrimack before we all learned how Campers Inn treats their customers, who control Campers Inn’s livelihood. We each have our own “war” stories about your organization. In fact, my in-laws just had to drive back from Virginia without their 5th wheel because for the third time, an axle malfunctioned while towing. The closest RV service station was Camping World, which hopefully will fix the problem once and for all. All three times a tire broke off the axle and rolled across a highway and/or an off ramp. Thank god no one was hurt in any of the incidents, but for the grace of god. I have other stories that you would not even believe!!! The bottom line is that I really don’t care how long you’ve worked for Campers Inn because it is not just one person that can make or break my trust; this entire thing was handled incorrectly, by almost everyone from Campers Inn that has been involved up until you. Starting from Greg and down the ranks, the service has been nothing but poor. I would be happy amend my review, when I can honestly write an amendment that is different from the three and a half years that I have been dealing with Campers Inn."

After I posted my Google Review, I received a response from “response from the owner”, which indicated for me to contact the We care Department in NC (the parent company), I called the telephone number that was provided; when I called the girl that answered (possibly an answering service) took my cell phone number and stated that someone would get back to me. To date, 6 days later, I have not had a return call.

Don’t let the salesmen fool you, Campers Inn is a horrible company!

View full review
Loss:
$5000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

They always are helpful when they want to sell to you. Campers Inn in Mocksville NC is sorry service and finance manager Matt is rude and sorry to deal with. Stay far far away.

Alvin Bdn

The worst ever

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Jacksonville, Florida. We were Jerked around from beginning to end. Had delivery scheduled for Monday on Sunday I get a message that delivery would have to be pushed back a couple of days due to a mistake they made with my credit application and their malfunctioning website. We finally are told they can work us in Friday if we hurry to get there.Finance manager Rick was by far the rudest person I’ve meant. He informed us that he was giving up his lunch break to do our walk through. They tried to charge us $500.00 for a brake control and stayed that it would take 4 hours to install, all for something that costs around 50.00 and takes about 30 minutes to install.we ended up leaving and buying elsewhere. David Pounds our salesman was the only honest professional that we had any dealings with. Save your time and your money and take your business elsewhere.
View full review
Cons:
  • Poor customer satisfaction
  • Misleading information
  • Service is poor
Reason of review:
Poor customer service
Resolved
Randy N Nce

Resolved: Great prices *** poor company AVOID THEM

Campers Inn - Great prices *** poor company AVOID THEM
Campers Inn - Great prices *** poor company AVOID THEM - Image 2
Campers Inn - Great prices *** poor company AVOID THEM - Image 3
Updated by user Apr 27, 2019

Well after 3.5 months of Dickin around they finally fixed walls took them weeks mainly cause didn’t order enough material (Seam tape) but it’s finally done & I picked it up today pray to god it never gotta go back there

Original review Mar 23, 2019
sales department sucks they don’t even remember your name when talked to you about a unit, filled out the loan app waited 4 days haven’t heard back I called them only to be told “financing manager is at Hurshey show” I politely told them apparently I trying to buy from wrong place 1/2 hr later he calls says I’m financed, go to sign papers & payments are higher than told, oh they wouldn’t go longer time span & charge whopping 17% int . Get camper home take it 45 miles to state park for wknd, open the door & find interior walls all popping apart, called dealer October they said bring it up JANUARY 9 I call for update feb 15 “oh we were waiting to hear from warranty and will be pulling in shop this week” Called again MARCH 20 “warranty manager just passed away & i (service department) will have to check with new manager on Monday” 3 MONTHS AND TRAILER HAS NOT BEEN IN SHOP YET!!!
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Jeff s Awe
map-marker Raynham, Massachusetts

Campers in Raynham

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Campers in Raynham, cash paying customer and I walked out the door. Sales staff are ignorant To Say the least , the know nothing from the top staff Member on down. Go elsewhere.
View full review
Cons:
  • Service is poor
Reason of review:
Poor customer service

Preferred solution: Went out of stat

1 comment
Guest

They are apparently using the same sales model as CW. If you are a "Cash Only" customer you are non-existent.

They make their $$ on the financing. They are in the financing business, RV is just the tool to get to the money..

Daniel R Rbv
map-marker Mocksville, North Carolina

Finance manager

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Stay away from Campers Inn in Mocksville the finance manager is a *** and will hang up on you before helping you out. The service department is backed up and takes a few weeks before I can bring it in and a few more weeks for them to look at it. Warranty isn't worth anything if you can't get service to fix things never ever again will I buy their.

View full review
Pros:
  • Nichole
Cons:
  • Support after purchase
  • Customer service
  • Matt finance manager
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Guest

I called district office and no return call or anything poor way to run a business. Stay far away from them or u will get screwed over all they want is to sell a unit. They do not care about customers just a pay check.

Guest
reply icon Replying to comment of Guest-1707395

Matt in the finance depart is rude and will hang up on you. He needs to be fired and they need to get a finance manager that will show respect.

Find a deferent place to buy from. They also will not return phone calls been waiting ao days for corp.

to even return my call. Just a word of advice run as fast as you can from Campers Inn mainly the one in Mocksville.

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Anonymous
map-marker Graniteville, South Carolina

Very Disappointed

VERY DISAPPOINTED - June 2019

My wife and I recently purchased a used 5th wheel and had hoped we could trust Camper’s Inn Service Department to inspect and repair anything on the RV, unfortunately we were wrong. When we left the RV, we expressed that we wanted them to take their time and not rush with the inspection and any repairs needed.

The service writer Kyle notified us of several things that were found wrong with the RV and we agreed to have them fixed. After two weeks Kyle contacted us that the RV was ready so we went to pick it up the next day. We performed a walk through with another service writer since Kyle was off that day and saw several items that we not done as we were told they had been. After waiting 2 hours for them to attempt to get some of the items done, we took the RV home.

After looking over the RV more we found additional items that were not fixed and even found things that were damaged while at Camper’s Inn. We contacted Kyle to discuss the problems with the RV that were not repaired including the damages to the RV. We asked him specifically about several of the items we requested to get fixed, he said it had been done, but it had not. Camper’s Inn’s solution to the situation was to bring it back at our expense and they would do what they were supposed to do to begin with, what was already paid for.

Our concern is if they could not do it right the first time what is to ensure us it will be done right the second time. Also contacted management about the issues and the lack of concern/care from them is one other reason why we will not take our RV back to Camper’s Inn. We have lost a great deal of money by using Camper’s Inn and by trusting they had integrity. We were taken advantage of by trusting what seemed to be a trustworthy service department at Camper’s Inn.

As an Air Force Veteran family, we had hoped to make Camper’s Inn of Middle Ga a place we could count on for our future RV needs, but we were wrong. We are leaving this review to make others aware of the lack of customer service, poor workmanship and lack of caring by Camper’s Inn’s employees and management.

I strongly recommend that the owners of Camper’s Inn evaluate their staff and remove those who lie or mis-lead customers. Hopefully this will prevent someone else from being taken advantage of by Camper’s Inn, Byron.

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1 comment
Guest

I agree service is slow and not worth messing with my I will take my business somewhere else.

Donna S Dtx
map-marker Merrimack, New Hampshire

Horrible service

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Lies and service set up appointment and cancles same day as your sitting there waiting for them to arrive. Today husband sits and waiting and the call come (we can't make it). Someone better call me from corporate 603 769 ****
View full review
Pros:
  • All round service
Cons:
  • Service department
Reason of review:
Poor customer service
Anonymous

The worst business of any kind.

The sales department is dishonest. Service is incompetent. They damaged our camper while in their service department and then lied repeatedly when caught. The GM sets the tone and culture. He is rude, arrogant, confrontational. They have no respect for their customers. Read other reviews...Google, Yelp, etc.
View full review
Loss:
$3000
Reason of review:
Their service department damaged our camper

Preferred solution: Let the company propose a solution

1 comment
Guest

email me and I will provide you with as many details as you wish. cscraftsbury@***.com. I am hoping to save you from the worst company you could ever imagine existed.

Henry J Oiu

Finance mgr. Mathew Galyan failed to disclose $11,579.00 add price to contract

Updated by user Jul 18, 2019

I HAVE REQUESTED TO TALK TO SEVERAL MANAGEMENT PEOPLE INCLUDING THE GENERAL MANAGER OF THIS DEALERSHIP , MS. KELLY WITH CORPORATE HEADQUARTERS, REGIONAL MANAGER OF THIS CORPORATION AND EVEN ONE OF YHE OWNERS.

YOU CAN FORGET THAT.

NO ONE WILL EVEN ACKNOWLEGE YOU EXIST. MY NEXT STEP IS PURSUEING LEGAL ADVISE AND MONATARY COMPENSATION FOR UNLAWFUL CHARGES TO THE SALES CONTRACT.

Original review Jul 17, 2019
Finance mgr. failed to show us costs for add on protection on camper costs in violation of N. C. RIGHT TO DISCLOSURE LAWS PROTECTING CONSUMERS FROM THESE TYPES OF UNDERHANDED BUSINESS DEALINGS. As of today some of the charges $6,100.00 are to be paid on the loan. The remaining charges are still in limbo. The corporate office has been contacted two times and was told by Ms Kelly I would be contacted by local Regional Mgr. No. call as of 6-17-2019. Anyone purchasing from this business better get ready for a very poor buying experience and be sure all of the documents are shown to you before signing to ensure you are not taken advantage of. Greed is the main focus at this business.
View full review
Loss:
$11579
Reason of review:
Pricing issue

Preferred solution: Price reduction

2 comments
Guest

To SloppyBiddy...Please read my review of Campersinn, Tucker GA.... on their website and Face Book.

I have also heard from Kelly one time who stated that the manager would call me as well, but he had a dr appt that afternoon and would call me back....asked me if I was interested in the Quantum RC25, said I wasn't sure and I have never heard from her or him or them again....Kelly called me from 603-347-****...called it back several days later and it is the famous "We Care" department.

Check out BBB as well...there are complaints there too. I wish you luck....

Guest
reply icon Replying to comment of Guest-1721489

I wrote #172**** to SloppyBiddy and it appears that if you write a review and sign on as a guest, you are named Anonymous....my name is Julie Benton and I wrote the review on their website and FaceBook.

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John C Ipl
map-marker Woodstock, Georgia

Poor service and technician not familiar with product

Ten days after purchase front power lift bed would not work. Campers inn acworth ga. Replaced motors and gears and reprogrammed unit still not working. Had my coach almost one year and have not been able to us bed
View full review
Loss:
$89
Cons:
  • Poor customer satisfaction
Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
Guest

After almost two years later power lift bunk still inoperative. They have tried to repair bunk about six times.

Every time we bring it in for repairs we get treated awful. We also sent a seven page letter to corporate. Never received response.

Only were able to use bunk once since purchase. They supposed to have replaced sensors, motor,s ,modules and harnesses.

Susan C Att

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mocksville, North Carolina

Run like ***

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We purchased a $100,000 Thor Hurricane class a motorhome a year ago through the Campers Inn in Mocksville North Carolina. We have had nothing but trouble with the Service department. It took three trips for them to fix the refrigerator so that our icemaker would work, and we went without an icemaker for the first year until recently. When they finally fixed the icemaker, we brought the motorhome back to our storage lot and found that they had done something to the electrical system and our air-conditioners and heating didn’t work. The manager is unresponsive and does not return calls. The service department makes promises they don’t deliver on including a $50 gift card that was supposed to be ready for pick up when we got the motorhome last month after the refrigerator repair. We never got it. There have been numerous other bad experiences over the past year and we will never recommend Campers Inn to anyone, nor will we return there for service. Run!
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1 comment
Guest

They only want money do not care about the customer after they do the sell. Finance manager Matt is disrespectful and will hang up on you. Mocksville is the worst dealership.

John d Dri
map-marker Jacksonville West, Florida

Don’t ever buy from this company!

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This is one of the most horrible experiences I have ever had. They make a ton of promises, but once they get your money, forget it. They don’t put anything in writing, and their promises mean absolutely nothing! And if something is in writing it is so vague they can’t lie and get out of everything they told you they would do. I’ve been lied to numerous times. They say they didn’t get your messages. They don’t return your calls. And then they answer and hang up on you and then disappear and you can’t find them. Don’t spend $100,000 and expect anything from them. Get everything you want before you write the check. Don’t trust anything they say.
View full review
Loss:
$2300
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

I have serious questions about their integrity as-well. I just had a terrible sales experience with a very condescending manager.

Alvin Bdn

We had terrible customer service there as well. Constantly got jerked around until we just said forget it.

We went elsewhere. Rick was by far the worst.

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Bill H Wux

A Bit Of Good News

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Sorry some folks are displeased with Campers Inn. I had a great experience purchasing a new travel trailer. I worked with the folks in Huntsville, AL. The entire experience was above and beyond. Travel trailers ... ALL travel trailers ... will have an item or two that needs attention. Some of those issues don’t come to light until the trailer has been put to use. I’m beyond confident that the folks at Campers Inn WILL MAKE IT RIGHT. Who knows, you might have to contact the “big boys” at corporate Hq, but rest assured you will be given excellent customer service. Remember, what comes around, goes around so proceed gently. To the entire crew in the Huntsville store ... THANK YOU FOR A VERY ENJOYABLE EXPERIENCE ... YOU, TOO, FRANK!! Hope to see you again soon. Take care ... Bill H. in TN.
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Reason of review:
Good customer service
1 comment
Guest

Glad someone is happy with their service. Will never take anything there to get worked on.

Will go else where. They will not even return calls.

Jeff F Jkh
map-marker Tucker, Georgia

Bait and switch

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Internet price in Tucker Ga for Flagstaff 228 D for $9999, called salesman named Don and he confirmed this. Calling back later "Don" and price raised to $13999, Sales manager denied price increase and said "all units go up". I just did not think they went up in 4 hours when I called back to leave a deposit. So be careful and go elsewhere.
View full review
Loss:
$1
Cons:
  • Bait and switch
Reason of review:
Pricing issue
1 comment
Guest

Beware of getting rip off ! They just about stole my rv trade in and money from my credit card without my consent. (Tucker, Ga location)